Warranty & Product Care
At Mango Optic, your vision is our passion. We take pride in offering quality designer eyewear and personalized optical care. We want our customers to enjoy their glasses with confidence and understand the protection available with their purchase.
One-Year Lens Scratch Protection
Prescription lenses purchased through Mango Optic include one year of limited scratch protection.
If a scratch develops that materially affects your line of sight during the first year, Mango Optic will replace the qualifying affected lens at no charge, subject to inspection and approval by our optical team.
Coverage includes:
- One replacement lens per pair of glasses during the one-year coverage period.
- Coverage for qualifying scratches that interfere with your line of vision.
- Evaluation by Mango Optic’s licensed optician.
Coverage limitations:
- This is a one-time, single-lens replacement benefit per pair.
- Minor cosmetic scratches that do not affect your line of sight are not covered.
- Replacement of both lenses is not included under this benefit.
The one-year coverage period begins on the purchase date for in-store orders or delivery date for online orders.
One-Year Limited Manufacturer Frame Warranty
Frames purchased through Mango Optic include applicable one-year manufacturer warranty protection against eligible defects in materials or workmanship.
Potentially eligible defects may include:
- Defective hinges or frame components.
- Nose pads or other components that fail because of a manufacturing defect.
- Other frame defects recognized by the manufacturer.
Important warranty conditions:
All frame warranty claims are subject to the manufacturer’s warranty terms, inspection and approval.
Normal wear and tear, accidental breakage, misuse, improper handling and cosmetic damage resulting from regular use are not considered manufacturing defects.
Manufacturer approval is not guaranteed. Depending on the manufacturer’s determination and product availability, an approved claim may result in repair, replacement of a component or replacement of the frame.
Mango Optic will assist customers in submitting eligible warranty claims.
How to Request Warranty Service
If you experience an issue with your eyewear during the warranty period:
- Contact Mango Optic at info@mangooptic.com.
- Provide your name, order number or proof of purchase, and a description of the issue.
- Include photographs when possible.
- Our optical team will review your request and provide instructions for inspection or warranty service.
Please contact Mango Optic before mailing eyewear for warranty evaluation. Any applicable shipping arrangements will be explained before you send your glasses.
Returns and Exchanges
Warranty coverage is separate from our Refund, Returns & Exchanges Policy.
Please refer to that policy for information about change-of-mind returns, refunds and store credit.
Nothing in this warranty policy limits any rights provided under applicable consumer protection laws.
Contact Mango Optic
Mango Optic
Boca Raton, Florida
Email: info@mangooptic.com
Website: www.mangooptic.com
Your vision is our passion.